How we collect, use, and protect personal information.

1. Overview

BAN HON BROTHERS (AGENCIES) PTE LTD is committed to responsible data handling practices. This Privacy Policy describes the categories of personal data we may collect, the reasons we use it, the parties with whom it may be shared, and the safeguards we apply to maintain confidentiality, integrity, and availability. The policy applies to information collected through our website, contact forms, direct emails, business development conversations, operational onboarding discussions, and other legitimate interactions related to our services.

Because our business is focused on financial support for the iGaming industry, including merchant coordination, operational settlement support, and business communications, the information we process may include corporate contact details, commercial information, and data provided during preliminary due diligence or partnership evaluation. We do not intentionally collect unnecessary personal data, and we seek to limit processing to what is relevant, proportionate, and appropriate for the purpose involved.

2. Categories of information we may collect

Depending on how you interact with us, we may collect your name, job title, employer or trading entity, business email address, phone number, geographic market, communication preferences, and the contents of any message or file you voluntarily submit. We may also receive company details such as transaction profile, expected payment volumes, regions of operation, affiliate or partner structures, and general onboarding-related information when you ask about our services.

Technical data may also be collected automatically when you use the website. This can include IP address, approximate geolocation derived from IP, browser type, operating system, referring website, pages visited, session timestamps, device identifiers, and cookie-related information. We may use this data to maintain security, improve website performance, understand usage patterns, troubleshoot errors, and detect suspicious activity.

3. How information is collected

We collect information directly when you fill in a contact form, email us, speak with our representatives, request information, or otherwise communicate with us. Information may also be collected automatically through cookies, server logs, analytics technologies, and related website tools. In some situations, information may be provided by trusted business partners, service providers, publicly available corporate sources, or counterparties involved in business introductions or onboarding workflows.

Where appropriate, we may combine information from different sources to maintain accurate records, improve service quality, reduce duplication, and support internal risk management and operational review processes.

4. Why we use personal data

We use personal data to respond to enquiries, communicate with prospective and existing business contacts, evaluate requested services, maintain business relationships, deliver operational support, process requests, improve website functionality, maintain documentation, and comply with legal or regulatory obligations. We may also use information to detect fraud, prevent abuse, verify identity, enforce our website terms, and preserve the security of our systems.

Where allowed by applicable law, information may also be used for reasonable business development, service improvement, internal reporting, trend analysis, and strategic planning. We do not use personal data in a way that is materially inconsistent with the purpose for which it was originally collected unless a further lawful basis applies.

5. Lawful bases and legitimate business needs

Our processing may rely on one or more lawful grounds depending on the context. These may include consent, the performance of pre-contractual steps at your request, compliance with legal obligations, and our legitimate interests in operating, protecting, and improving our business. Where consent is relied on, you may withdraw it at any time, subject to applicable legal and operational limitations.

Examples of legitimate interests may include responding to business requests, assessing prospective relationships, securing our infrastructure, keeping records of communications, managing corporate operations, and ensuring the proper administration of our website and internal processes.

6. Cookies, analytics, and similar technologies

We may use cookies, local storage, log analysis, and comparable technologies to remember user preferences, measure traffic, maintain session continuity, and improve website usability. Some tools help us understand how visitors interact with pages, which sections attract attention, and where improvements are required. These tools may operate through our own systems or selected service providers acting on our instructions.

You can review additional information in our Cookie Policy. Most browsers also allow you to restrict, block, or delete cookies. Please note that disabling certain technical cookies may affect site functionality, navigation convenience, or the availability of specific interactive features.

7. Information sharing

We may share information with affiliated service providers, technical vendors, professional advisers, auditors, legal counsel, payment operations consultants, compliance support partners, or other third parties where reasonably necessary to operate the website, process communications, protect legitimate interests, or comply with the law. We may also disclose information when required by courts, regulators, law enforcement authorities, or other competent bodies.

Information may also be shared in connection with a business transfer, restructuring, financing event, merger, acquisition, or corporate reorganisation, subject to appropriate safeguards and confidentiality measures. We do not sell personal information as part of our ordinary website operations.

8. International data transfers

As a Singapore-based business working with international partners and digital industries, some data may be transferred to or accessed from jurisdictions outside the location in which it was collected. Where cross-border transfers occur, we seek to apply appropriate safeguards, which may include contractual protections, organisational controls, access restrictions, and the use of reputable service providers that maintain suitable technical and compliance standards.

9. Data retention

We retain information only for as long as reasonably necessary for the purpose for which it was collected, including to respond to requests, manage relationships, maintain records, resolve disputes, enforce agreements, comply with legal obligations, and protect our legitimate interests. Retention periods depend on the nature of the information, the sensitivity involved, the business context, and any relevant statutory or operational requirements.

When information is no longer required, we may delete, anonymise, aggregate, or securely archive it in accordance with our internal procedures and legal obligations.

10. Security measures

We take reasonable administrative, technical, and organisational measures designed to safeguard data against unauthorised access, misuse, alteration, loss, or unlawful disclosure. These measures may include access limitation, secure hosting environments, system monitoring, authentication controls, data handling procedures, and periodic review of service providers and workflows.

However, no system, transmission channel, or storage environment can be guaranteed to be completely secure. Users should therefore exercise care when submitting information online and avoid sending highly sensitive information unless appropriate channels and procedures have been agreed.

11. Your rights and choices

Depending on applicable law, you may have rights to request access to personal data, correction of inaccurate records, restriction of processing, withdrawal of consent, objection to certain uses, data portability, or deletion where there is no overriding reason to retain the information. You may also have the right to lodge a complaint with a relevant supervisory or regulatory body.

We may need to verify identity before responding to a request and may decline or limit requests where permitted by law, including where requests are manifestly unfounded, excessive, or inconsistent with our legal obligations or legitimate recordkeeping requirements.

12. Third-party links and external platforms

Our website may contain links to external websites, platforms, or tools operated by third parties. We are not responsible for the privacy, security, or content practices of those external resources. Users should review the privacy notices and terms of those websites before providing information or relying on their services.

13. Children’s privacy

This website is intended for business use and is not directed to children. We do not knowingly collect personal information from children through the website. If we become aware that such data has been submitted inadvertently, we will take reasonable steps to remove it from our active records, subject to legal requirements.

14. Policy updates

We may update this Privacy Policy from time to time to reflect changes in our operations, legal requirements, website practices, or service structure. Any revised version will be posted on this page with updated wording as appropriate. Continued use of the website following publication of an updated policy may indicate acceptance of the revised terms to the extent permitted by law.

15. Contact

If you have questions about this Privacy Policy, our data handling approach, or any request concerning personal information, please contact us using the details below.

Email: [email protected]

Address: 5022 ANG MO KIO INDUSTRIAL PARK 2, #01-19, ANG MO KIO INDUSTRIAL PARK 2, SINGAPORE 569525

Phone: +65 9911 4670